Cliffside Conferences, Retreats & Events Terms and Conditions
By making a booking through our website (here) or Air BNB , you, as the person making the booking, agree to be bound by these terms and conditions (Booking Conditions).
Full payment is required upon booking. Once you have booked on our website and paid your booking is considered confirmed and a receipt and confirmation will be sent to the email you have provided in the booking process.
Cliffside reserves the right to cancel your booking at any stage if we discover your or any guests have previously breached our booking terms. You will receive an email advising you that the booking has been declined, and the full amount paid by you at the time of booking will be refunded to the credit or debit card (VISA/Mastercard) you provided during the booking process.
Cancelation or date change outside of 7 days from check in – 50% of total cost will be forfeited.
Cancelation or date change within 7 days from check in – 100% of total cost will be forfeited.
Exceptional or unforeseen circumstance
Cliffside reserves the right to cancel a booking at any time in the event of exceptional or unforeseen circumstances. This right will only be exercised in good faith and in exceptional circumstances such as:
In the unlikely event the guest may elect to receive a full refund or to credit the booking to another available date or Escape. The Host’s liability will be limited to the refund of amounts paid for any part of your stay that is cancelled.
Cancellation for breach
Hosts may terminate a booking at any time if they, reasonably believe that there is, or has been, a breach of these Booking Conditions by you or any guest or visitor. All amounts paid are forfeited and, where such termination occurs you and all guests and visitors must immediately leave the property.
Weather
Cliffside would be in touch to cancel you stay if there was any serious weather event that may affect your stay. If you are worried about the weather and Cliffside has not been in touch, this means your stay is perfectly fine to go ahead and is very normal West Coast weather. Our tents are built to easily handle 150km winds no issues.
Cliffside is situated on clifftops and there are hazards both natural and man-made. You accept that you, and any guests or visitors, enter the property at your own risk.
Participation by you and any guests or visitors in activities, such as, outdoor baths, climbing trees, walking on the property and any other activity on the property, is done so at your and their own risk.
To the extent permitted by law, Cliffside does not accept any liability for accident, loss of property or personal injury during your stay.
Please stay within the area of your tent and on the road at all times.
Children and pets are strictly not permitted due to safety reasons and locations of tents.
Cliffside gift vouchers expire if not redeemed within 1 years of purchase. If a booking paid for using a gift voucher is cancelled, any refund will be by way of a gift voucher with the same expiry date as the original gift voucher. Gift vouchers are not refundable or redeemable for cash and cannot be transferred or on-sold.
We may amend these Booking Conditions at any time. Any changes shall apply to bookings made from the date of such changes. You are responsible for familiarising yourself with these Booking Conditions each time you make a booking.
A bond will be automatically held by Cliffside upon booking. Any damages to property, golf carts, unarranged early check ins/late check outs or cleaning charges will be automatically charged if deemed necessary. All relevant information and photos will be sent to the guests to explain these charges.
As the person who completes the Booking Form, you certify that all information provided is true, accurate and correct and that you: are authorised to agree to the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added at a later date; are over eighteen years of age; agree to take responsibility for the party occupying the Property and shall ensure that they (and any approved visitors) comply with these Booking Conditions; and will notify us if you are not present at the property for the rental period