Coastal Tent frequently asked questions - you may be wondering…

WHAT TIME IS CHECK IN/CHECK OUT?

Check in/out is at Castaways Resort reception, which is well signposted at the entrance of the resort.

  • Check in is after 3pm on the day of arrival and before dark*
  • Check out is before 10am on the day of departure. 

*Please note: You must check in at Castaways Resort before 5.00pm. The golf carts you'll be given to transport you to the tent site can't be driven in the dark due to safety reasons.  For safety reasons you will be unable to access your Glam Camp site if you arrive after this time.

ACCESS & PARKING

After checking in, you'll be shown where to park your car, and given an electric golf cart and a map to make the easy 10 minute journey up to your tent.

BED & LINEN

The tents sleep a maximum of two, in a luxurious king-sized bed with hotel quality linen, bedding and towels all provided.

FACILITIES

Cliffside glam camps are off-the-grid, and all power is supplied via solar panels and gas. 

  • The tent ensuites have a pleasant to use odourless composting toilet, sink, and a hot shower.
  • Cooking with your meals are done on a gas BBQ.
  • Food is stored in the solar powered fridge and will be fully stocked when you arrive. *Providing you have purchased       the full food and beverage package. 
  • The glam camps are heated so it's warm and cosy all year round and equipt with cosy blankets.
  • Lighting works in the tents just like at home - flick the switch!
  • Mobile phone reception is 100m up the hill behind the glam camps for the Coastal glam camps or at our main car park. There is no WIFI at the glam camping couples tents.

WHAT TO BRING

  • Warm clothes to sit outside and enjoy the view. 
  • If you have not purchased the full food and beverage package you will need to bring all food required for the duration     of your stay. Please bring items only that can be cooked on a BBQ. Dinner cannot be purchase at the restaurant.       Strictly no driving buggies after dark.   

CANCELLATION POLICY

  • Cancellation or Date Change within 7 -3 days of your reservation date will result in a 50% refund.
  • Cancellation or Date Change within 48 hours of your reservation date will result in 100% of the total cost of your stay being charged. (no refund provided)

PAYMENTS

Payment for booking must be made in full at the time of booking.

All reservations paid for by credit card will attract a 2.5% surcharge. American Express Credit Cards attract a 4% surcharge.

Totara Tree Tent frequently asked questions - you may be wondering…

WHAT TIME IS CHECK IN/CHECK OUT?

Totara Tree Tent is located 15minutes inland from Castaways Resort. You can self check-in using the information provided upon booking. 

  • Check in is after 3pm on the day of arrival and before dark* 
  • Check out is before 10am on the day of departure. 

*Please note: You must self check-in before 5.00pm. Once dark it can be extremely hard to find your tent. Please arrive well before dark.

ACCESS & PARKING

Please following the driving and parking direction on your arrival email. 

Park inside the fenced off concrete pad - this is a working farm and the cows may decide to bless you with their presence :) 

BED & LINEN

The tents sleep a maximum of two, in a luxurious king-sized bed with hotel quality linen, bedding and towels all provided.

FACILITIES

Cliffside glam camps are off-the-grid, and all power is supplied via solar panels and gas. 

  • The tent ensuites have a pleasant to use odourless composting toilet, sink, and a hot shower.
  • Cooking with your meals are done on a gas BBQ.
  • Food is stored in the solar powered fridge and will be fully stocked when you arrive. *Providing you have purchased       the full food and beverage package. 
  • The glam camps are heated so it's warm and cosy all year round and equipt with cosy blankets.
  • Lighting works in the tents just like at home - flick the switch!
  • You will have full mobile reception at our Totara Tree tent.

WHAT TO BRING

  • Warm clothes to sit outside and enjoy the view. 
  • If you have not purchased the full food and beverage package you will need to bring all food required for the duration     of your stay. Please bring items only that can be cooked on a BBQ. Dinner cannot be purchase at the restaurant.           Strictly no driving buggies after dark.   
  • Let us cover all the rest.

CANCELLATION POLICY

  • Cancellation or Date Change within 7 -3 days of your reservation date will result in a 50% refund.
  • Cancellation or Date Change within 48 hours of your reservation date will result in 100% of the total cost of your stay being charged. (no refund provided)

PAYMENTS

Payment for booking must be made in full at the time of booking.

All reservations paid for by credit card will attract a 2.5% surcharge. American Express Credit Cards attract a 4% surcharge.

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Testimonials

It was fantastic to be off the grid for a while. The views were beautiful. Highly recommend. - 21 Feb 2023

We couldn’t think of anything that could have made our weekend any better, it was all perfect from the staff to every thought through inch of the tent. It was just stunning, the setting was perfect, t… Read More

Anna Scott - Coastal Toi Toi Tent

We had a wonderful stay at the tent. The view was stunning. We loved the outdoor bath and reading our books in the hammocks underneath the trees. The room was warm and clean. The food was delicious an… Read More

Casey Makiri

Perfect getaway for my husband and I.

Everything was absolutely beautiful. Scenery, food, bed was so comfortable shower was amazing, everything you need for comfort.

Perfect peace 😊 - 21.12.23 Read More

Rose

The views were absolutely stunning, sitting out the front listening to the waves crashing was so relaxing. The tent was so cosy and homely, and the food was delicious! The wee golf carts to drive up t… Read More

We selected the 2-night Couples Experience. It was the best time away! The location was perfect, the food was delicious! The massage was divine! The staff were friendly and a helpful! Highly recommend… Read More